Shipping & Delivery Policy

Last Updated: 25 December 2025

Welcome to Veniyo.
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from www.veniyo.com.

1. Order Processing

All orders are processed within 1–3 business days after order confirmation
Orders are not processed or shipped on Sundays or public holidays
In case of high order volume, processing may take additional time

2. Shipping Locations

We currently ship products across India.
Delivery availability may vary depending on your location and serviceability.

3. Shipping Charges

Shipping charges (if applicable) will be clearly mentioned at checkout
Any additional charges will be communicated before order confirmation

4. Delivery Time

Estimated delivery time is 5–10 business days after dispatch, depending on:

Delivery location
Courier partner
Weather conditions or unforeseen circumstances

Please note that delivery timelines are approximate and may vary.

5. Shipment Tracking

Once your order is shipped:

You will receive shipment details via SMS or email (if applicable)
Tracking information will be shared to monitor delivery status

6. Delays in Delivery

Veniyo is not responsible for delays caused by:

Courier service disruptions
Natural calamities
Incorrect or incomplete shipping address provided by the customer

In such cases, we will try our best to assist you.

7. Damaged or Missing Packages

If you receive a damaged package or notice missing items:

Contact us within 48 hours of delivery
Share clear images of the product and packaging

We will investigate and provide a suitable resolution.

8. Incorrect Address

Please ensure your shipping address is accurate at the time of placing the order.
Veniyo will not be responsible for non-delivery due to incorrect or incomplete address details.